Return & Refund Policy

At Ekatva Jewels, customer satisfaction is our priority. We aim to make the return and refund process as smooth as possible. Please review our policy below for detailed information.

Return Policy

We offer a 10-day return policy, allowing you 10 days from the date of receiving your item to request a return.

Customer should be able to return after they log in to their portal within 10 days.

Eligibility for Returns

To be eligible for a return:

• The item must be in its original condition, unworn, unused, with tags attached, and in the original packaging.
• You must provide the original receipt or proof of purchase.

Return policy

If you refund is approved then we will process with 7 working days to the original payment method.

To initiate a return, please contact us at ekatvajewels@gmail.com. Returned items should be sent to:

Address:
3, Vrundavan Apartment,
Nr. Venudhar Society, New Alkapuri Road,
Gulabi Tekra, Off CG Road, Ambawadi,
Ahmedabad, Gujarat 380015

Note: Items sent back without prior return approval will not be accepted.

You can contact us at ekatvajewels@gmail.com for any questions related to returns.